Frequently Asked Questions
Everything you need to know about shopping the official Australian Open collection.
What are the domestic and international shipping options?
We offer standard and express shipping within Australia via Australia Post. International shipping is available to most countries; delivery times and costs vary based on the destination and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for tournament merchandise?
Items can be returned within 30 days of purchase provided they are in original condition with tags attached. Please note that personalized items and certain hygiene-sensitive products are non-returnable unless faulty.
Are the products sold online the same as those available at Melbourne Park?
Yes, our online shop features the same official licensed merchandise available on-site during the tournament, including the player towel collection, apparel, and souvenirs.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select buy-now-pay-later services like Afterpay for Australian customers.
How do I ensure I am buying the correct size?
Each product page includes a detailed size guide. We recommend comparing these measurements against your own to ensure the best fit before placing your order.